Returns & Exchanges
At YOSE POWER, we stand by the quality of our e-bike kits and batteries, offering a 30-day return window for unused items in their original packaging. We are committed to ensuring your cycling experience is powered by excellence and peak performance.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your YOSE POWER products, including all cables, manuals, and components, back into the original shipping box to prevent damage.
Ship the Item
Affix the provided return label to your package and drop it off at the designated carrier location, ensuring you keep the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing