Frequently Asked Questions
Everything you need to know about your YOSE POWER e-bike experience.
How long does shipping take for e-bike conversion kits?
Orders are typically processed within 24 hours. Shipping within Europe and the UK generally takes 3-7 business days depending on your local warehouse location.
What is the warranty period for YOSE POWER batteries?
We provide an 18-month warranty on our lithium-ion batteries and a 12-month warranty on motor kits, ensuring long-term reliability for your rides.
Can I install the conversion kit on any bicycle?
Most standard bicycles with 20 to 28-inch wheels are compatible. However, we recommend checking your fork width and frame clearance against our product specifications before purchasing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Klarna for flexible financing options, allowing you to pay in installments.
What is your return policy for unused items?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the e-bike kits waterproof?
Our motors and displays carry an IP65 water-resistance rating, meaning they are protected against rain and splashes, though they should not be submerged or cleaned with high-pressure washers.